Frequently Asked Questions
Qn: What are your tuition rates As fees differ across programmes and levels, we recommend reaching out to our team for a detailed discussion.
Qn: Is a deposit required? Why do you collect it Yes. We collect a one-time security deposit upon enrolment. The amount equals four lesson fees based on your child’s current level. The deposit ensures timely payments and guards against sudden withdrawals without notice, which can disrupt lesson planning and class progress. We will refund the deposit in full only when the student completes all purchased lessons.
Qn: What are the terms of the security deposit 1. The deposit is held separately and cannot be used to offset lesson fees. 2. It will be returned in full only when all purchased lessons are completed, and the withdrawal process is properly communicated. 3. The deposit is non-refundable if the student stops attending classes without providing notice or fails to complete all lessons.
Qn: What if my child misses a class - If a class is missed, your child may attend an alternative class within the same week covering the same content. - If no suitable class time is available, please notify us in advance — we will arrange a 1:1 make-up lesson, which will be half the length of a standard class due to its personalised nature. - All make-up sessions must be completed before the end of the enrolled year; missed lessons are non-refundable and cannot be carried over beyond the year.
Qn: Can I withdraw and get a refund for remaining lessons ⚠️ Lesson fees are non-refundable, regardless of attendance.
Terms & Conditions of Student Enrolment
1. Parties
1.1 This Agreement (“Agreement”) is between Hundreds Learning Centre Pte. Ltd. (the “Centre”, “we”, “us”) and the parent or legal guardian (the “Parent”) of the enrolled child (the “Student”).
1.2 By enrolling the Student, the Parent acknowledges that these Terms are legally binding and supersede any prior verbal or written representations.
2. Registration, Fees & Deposit
2.1 Tuition Fees – Full tuition payment must be made before the Student’s first lesson.
2.2 Security Deposit – A deposit equivalent to four (4) lessons’ fees is payable. This shall be refundable only in accordance with Clause 7.
2.3 Material Fees – A S$10 per term material fee applies (waived until 31 Dec 2025); non-refundable.
2.4 Payment Modes – Fees are payable via PayNow or such other electronic methods as the Centre may designate. Cash payments are not accepted.
2.5 Proof of Payment – Parents must provide proof (e.g. screenshot or receipt) of payment.
2.6 Fee Revisions – The Centre may revise fees with one (1) month’s notice.
2.7 Non-Payment – Where lessons are attended without timely payment, the Centre may deduct outstanding sums from the deposit and terminate enrolment if default continues.
2.8 Late Payment Charges – Late payments may incur administrative charges of S$50 per 14 days of delay. The Centre may also pursue recovery through debt collectors, the Small Claims Tribunal, or other lawful means.
2.9 Taxes – Fees are exclusive of GST (if applicable). GST will be charged in accordance with law.
3. Services Offered
The Centre provides Chinese tuition from Preschool (K1) through Junior College (H1/H2), including Normal, Express, Higher Chinese, and Composition Crash Courses.
4. Disclosure Obligations
4.1 The Parent must fully and honestly disclose all relevant information relating to the Student’s academic ability, medical conditions, physical or behavioural needs, and any special educational requirements prior to and during enrolment.
4.2 Any withholding, falsification, or inaccuracy in such information entitles the Centre to suspend or terminate the Student’s enrolment without refund.
5. Attendance & Conduct
5.1 Students must arrive punctually. Lost time will not be replaced.
5.2 Parents must disclose in advance any health issues, allergies, or special needs so appropriate accommodations may be considered.
5.3 The Centre reserves the right to suspend or terminate enrolment for misconduct, including violence, disrespect, abuse, disruption, or breach of policies.
6. Make-Up Lessons
6.1 Missed lessons may be rescheduled within the same week, subject to availability.
6.2 At least twelve (12) hours’ advance notice must be given; otherwise, no make-up will be offered.
6.3 Where no suitable class is available, a one-to-one session of half the normal duration may be arranged at the Centre’s discretion.
6.4 Make-ups must be taken within the calendar year; unused make-ups expire.
6.5 Credit Notes – A credit note may be issued only where absence is supported by valid documentation (medical certificate, official school letter, or travel documents). A maximum of two credit notes per subject per quarter applies.
7. Withdrawal & Refund Policy
7.1 Tuition fees are strictly non-refundable once paid.
7.2 Deposits are refundable only if:
(a) all purchased lessons are completed; and
(b) official withdrawal notice is given in advance. Refunds of deposit will be processed within one month.
7.3 Withdrawal without proper notice results in forfeiture of the deposit.
8. Centre-Initiated Cancellations & Regulatory Compliance
8.1 If a teacher cancels for reasons within our control, a replacement lesson or session credit will be provided.
8.2 The Centre may amend class schedules, teachers, venues, or formats at its discretion.
8.3 Public Holidays and Designated Non-Class Days – No classes will be held on days designated by the Centre for operational, safety, or administrative reasons. Where feasible, replacement classes will be arranged. No refunds shall be made in lieu of such cancellations.
8.4 Regulatory Compliance – The Parent acknowledges that the Centre must comply with all applicable MOE, SCDF, and other authority requirements. Classes may be varied or shifted online to comply with such requirements without refund.
9. Special Educational Needs
9.1 Where the Student has special educational needs, enrolment shall be provisional and subject to ongoing assessment.
9.2 The Centre reserves the right to withdraw the Student if continuation is deemed not in the best interests of the Student, other students, or the Centre community.
9.3 Placement may be made subject to probationary conditions and may be terminated if such conditions are not satisfactorily met.
10. Student Welfare, Safety & Medical Consent
10.1 The Centre shall exercise reasonable care for students during lessons but is not responsible for students outside scheduled lesson times.
10.2 Parents must arrange timely collection of children; the Centre is not liable once lessons conclude.
10.3 Collection & Release – Students will only be released to the Parent or to an authorised individual with prior written consent. The Parent indemnifies the Centre against custody or access disputes.
10.4 In emergencies, if Parents cannot be reached, the Centre is authorised to obtain medical treatment (including ambulance transport). Parents shall indemnify the Centre for all related costs.
10.5 Students unwell with contagious conditions may be refused entry.
10.6 The Centre may administer basic first aid in case of minor injuries.
11. Intellectual Property
11.1 Each Student is entitled to one set of worksheets and materials.
11.2 Replacement of lost or damaged materials is at the Centre’s discretion.
11.3 All curriculum, worksheets, lessons, and Student works are the intellectual property of the Centre and must not be copied, shared, or sold.
11.4 The Centre reserves the right to display or use Student works for educational or promotional purposes.
11.5 The Centre may take legal action for infringement of its intellectual property rights.
12. Media, Privacy & Data Protection
12.1 Consent for photography/video will be separately obtained. Where declined, media shall remain internal.
12.2 The Centre complies with the Personal Data Protection Act 2012 (PDPA). Personal data will be collected, used, and disclosed for purposes including enrolment, billing, class management, safety, and regulatory compliance.
12.3 Do-Not-Call Compliance – Marketing communications will be sent only with clear consent and in compliance with the DNC Registry. Service and safety notices are not marketing.
12.4 National ID Numbers – The Centre will not collect NRIC, Birth Certificate, FIN or other national IDs except where required by law or strictly necessary to verify identity.
12.5 Data Breach – In the event of a notifiable data breach, the Centre will notify the PDPC within statutory timelines and affected individuals where required.
13. Liability, Indemnity & Disclaimers
13.1 The Centre provides tuition in good faith but does not guarantee specific academic outcomes.
13.2 To the maximum extent permitted by law, the Centre’s aggregate liability shall be limited to the total tuition fees paid for the relevant term during which the claim arises.
13.3 The Centre shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, opportunity, goodwill, or reputation.
13.4 Nothing herein excludes liability for death or personal injury caused by negligence, or any other liability that cannot be excluded under the Unfair Contract Terms Act.
13.5 Parent Indemnity – Parents shall indemnify and hold harmless the Centre, its staff, and affiliates from all claims, losses, damages, costs, or expenses (including legal fees) arising from:
(a) the Student’s conduct or negligence;
(b) the Parent’s breach of these Terms; or
(c) any wilful default or misconduct.
14. Non-Solicitation of Staff
14.1 The Parent shall not, during enrolment and for six (6) months thereafter, engage any Centre teacher or staff for private tuition without the Centre’s prior written consent.
14.2 A liquidated sum equal to six (6) months of the Student’s prevailing monthly fees is payable upon breach, as a genuine pre-estimate of loss.
15. Online Lessons
15.1 Where classes are delivered online, Parents must ensure adequate devices and connectivity.
15.2 Recording, copying, or redistributing online lessons is strictly prohibited.
15.3 The Centre may record lessons for training, quality, and safeguarding purposes.
15.4 Parents are responsible for supervising younger Students during online lessons.
16. Termination
16.1 The Centre may terminate enrolment if:
(a) fees remain unpaid;
(b) the Student or Parent engages in misconduct or abuse;
(c) intellectual property rights are infringed; or
(d) these Terms are otherwise breached.
16.2 Upon termination, all outstanding fees become immediately payable.
17. Force Majeure
17.1 The Centre shall not be liable for failure to deliver classes due to circumstances beyond its control, including pandemics, government directives, or natural disasters.
17.2 Lessons may be rescheduled or delivered online. No refund shall be due where substantially equivalent learning is provided.
18. Confidentiality
18.1 Parents agree to treat as confidential all disputes, communications, and Centre-related policies and shall not publish or disclose them to third parties or social media, save where disclosure is required by law.
18.2 The Centre shall not be obliged to disclose to Parents any confidential information relating to other students, staff, or parents.
19. Dispute Resolution
19.1 Parents shall first raise concerns in writing to the Centre’s management.
19.2 Parties shall first negotiate in good faith, failing which they shall refer the dispute to mediation under the Law Society Mediation Scheme.
19.3 Notwithstanding, Clause 19.2 above, where legally permissible, claims within the jurisdictional limits shall be brought in the Small Claims Tribunals.
19.4 This Agreement shall be governed by Singapore law. The courts of Singapore shall have exclusive jurisdiction over disputes not subject to SCT jurisdiction.
20. General Provisions
20.1 Entire Agreement – This Agreement constitutes the entire agreement between the Parties. No reliance is placed on any statement not expressly set out herein.
20.2 Amendments – The Centre may amend these Terms by written notice.
20.3 Final Determinations – Determinations made by the Centre regarding class placement, schedules, or disputes relating to the provision of services shall, absent manifest error, be final and binding.
20.4 Severability – If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
20.5 Third Party Rights – No third party has rights under the Contracts (Rights of Third Parties) Act 2001.